- Terms and Conditions
Terms and Conditions
Parts: We offer parts for every item we sell and most parts are under warranty through our various suppliers. This is for our customers only who purchased a vehicle on BigToysGreenCountry.com.
Shipping Damage: Please DO NOT refuse any package even if the box or product seems damaged. If a package is refused and returned, our suppliers will not be able to send a replacement product. Your order will be cancelled and refunded, and the shipping costs may be taken out of your refund amount. Please contact us immediately with PHOTOS (no later than three days after delivery) for further instructions. To process the exchange on damaged items you MUST keep the original box and all packaging. DO NOT assemble the product until we assess damage photos or it will be considered user damage. We have access to 99% of parts for every item we sell. In most cases, the supplier will be able to send the part that received shipping damage so it will not warrant for a return. In most cases, the supplier will return and replace your item with the exact same model in the event of shipping damage where parts cannot be replaced.
Ride on Product Warranty and Returns: We have expert support ready via phone and email, along with support videos and access to parts. In rare situations that we are not able to troubleshoot an issue via phone or email, you may be required to send the item in for a warranty claim. Please follow directions below.
Note: We CANNOT accept any return for a refund or exchange later than 90 days from the original purchase date.
In certain situations that an item needs to be returned, please simply follow instructions below.
- Please DO NOT ship any products until you receive an E-mail with return instructions.
- Please E-mail us at email@example.com. Include the order date, product name, reason for return, your name, address and telephone number to receive an RMA (Return Merchandise Authorization).
- In the event an item is to be returned, all items must be returned freight/shipping paid by the customer. You may also incur a 20% restocking fee.
- We recommend that you ship your returns via insured mail/freight for protection against loss or damage.
- Upon arrival of the item and completion of our inspection, a refund or replacement will be processed.
The following conditions are not covered by the supplier warranty policies.
- Failure to follow the minimum maintenance requirements on gas powered items.
- Modification of any kind. (Cool stickers are OK)
- Items that have been closed out/refunded as damaged by shipper where parts can't be replaced.
- Damage caused by an accident.
- User damage of any kind.
- Unit being used for commercial or rental use.
Note: Damaged gears inside any gearbox are not covered under warranty as they are considered user damage. Many different factors could cause them to be damaged or stripped, such as; exceeding the weight limit of the toy, running into a curb/large object or rough terrain, or strenuous steering with the steering wheel. Plastic gears can be purchased from us, or we can direct you to purchase the correct part. If the issue is a locked up or non-working motor, the motor can be returned for warrantied support.
24V & 36V ATV, Go-Kart Warranty
ATVs and Go-karts purchased through Big Toys Green Country come standard with a 3-month parts warranty through the supplier. The warranty period will begin on the date you receive your vehicle. (Note: Customer must be able to perform general maintenance such as adjusting brakes, chain tension, etc., and must be capable of changing out parts themselves.)
The following is a list of items not covered by the supplier warranty policy; Brake pads, tires, body panels, fuses, light bulbs, chains, spark plug, belts, batteries.
Note: Our suppliers do not accept returns based on buyer’s remorse due to large items and high shipping cost. Please make sure you are satisfied and have gathered all details before you purchase any item. For example; all items on the site display the size and recommended age, along with video showing the product in detail. (Product details are subject to change depending on manufacturing updates.)
Explanation of Free Shipping: All the items on our site state free shipping. This makes it simple so there is one flat rate price for a product. We as a company do have to pay shipping and it is calculated into the overall price of the item.
Larger Priced Products: In some cases with high-ticketed items, a wire transfer may be required for payment.
Cancellation Policy: Due to the size of the items we sell it is usually not possible to cancel an order that has been placed and has gone into processing. We are NOT able to cancel most orders. In the case that we ARE able to cancel an order, all costs that may arise because of the cancellation after or before item is shipped must be paid in full by customer. If the order is canceled at any time, there will be an automatic $40.00 cancellation fee for payment processing and loading/unloading labor. If your product has left the warehouse and you cancel the order. the shipping company will have still charged freight costs regardless of your cancellation. At this point, you will be responsible for all shipping fees.
We reserve the right to refuse an order for any reason. We also reserve the right to cancel any order that we have already accepted. Should an accepted order be cancelled by us, we will refund any payments for such order in FULL. An accepted order may be cancelled by us and FULLY refunded under (including but not limited to) the following circumstances:
- The product becomes unavailable.
- Our security system flags your order as unsafe or potential fraud.
- Your address is unverifiable or not a physical address.
- We have reason to believe you are not of legal age to make the purchase.
Pre-Order Cancellation: If you purchase an item that is a pre-order item with an estimated ship date, keep in mind that pre-order items involve import/export between 2 countries and delays can occur due to many reasons. We cannot be held responsible for pre-order delays due to war, natural disasters, pandemic, etc. The same fee applies as listed above. If any order is canceled at any time, there will be an automatic $40.00 cancellation fee for payment processing.
Theft or vandalism: Big Toys Green Country is not responsible for lost, stolen or vandalized products nor is it covered by any supplier warranty. It is recommended to add the items to your insurance policy in case of a loss.
Package Theft AFTER delivery: While all packages are insured with the shipping companies for lost or damaged items, Big Toys Green Country is not responsible for stolen packages AFTER they have been delivered to recipient. Once an item is delivered by FedEx, UPS, or any other shipper it is now considered the buyer's property even if they are not home and did not sign for the package. It is the buyer's responsibility to protect the item from theft after delivery. It is recommended to track your package with the tracking information we provide and make arrangements with the shipping company to be present to receive your item as some items may not require a signature.
Labor to Repair or Replace Parts: We do not reimburse any labor cost. However, we do provide free in house labor on items that are still under their specified supplier warranty period. Unfortunately, batteries are not covered under any supplier warranty but are very inexpensive to purchase if needed.
Product Safety: We are simply the retailer for any products being sold on this site. It is the customer's responsibility to use common sense and operate ATVs, Karts, Dirt Bikes and Motorcycles with proper helmets and protective gear. It is also the responsibility for customers to operate any product in safe areas away from roads, traffic, bodies of water, pools, steep inclines, fences, and any other source of potential danger. Some products come with Parental Remotes, Stop Key Fobs, and other types of remote devices. We cannot guarantee these remote devices to be a full safety shield. Close supervision is required in case of emergency.
Export outside U.S. Lower 48 states: Taking any product we offer or having it shipped/forwarded outside the lower 48 states voids any supplier warranty. We also are unable to have any products or parts shipped outside of the lower 48 states.
If you have any further questions, please contact us at (800) 595-2830 or email us at Contact@bigtoysgreencountry.com
Drop Shipping Re-Sale and Commercial use
We do not allow our products to be drop shipped, brokered or sold on 3rd parties websites. We ask that any item ordered is for direct consumer use only and not to be rented or used in any commercial use application.
If you have any further questions, please contact us at (800) 595-2830 or email us at Contact@bigtoysgreencountry.com
TERMS & CONDITIONS
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Big Toys Green Country. The collective work includes works that are licensed to Big Toys Green Country. Copyright 2020, Big Toys Green Country ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Big Toys Green Country or purchasing Big Toys Green Country products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Big Toys Green Country or to purchase Big Toys Green Country products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Big Toys Green Country. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Big Toys Green Country used in the site are trademarks or registered trademarks of Big Toys Green Country.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Big Toys Green Country disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Big Toys Green Country does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Big Toys Green Country does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
LIMITATION OF LIABILITY
Big Toys Green Country shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Big Toys Green Country has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Big Toys Green Country product is mistakenly listed at an incorrect price, Big Toys Green Country reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Big Toys Green Country reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Big Toys Green Country shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Big Toys Green Country without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Big Toys Green Country may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Big Toys Green Country.
All products offered on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Big Toys Green Country, LLC, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement and is effective to the maximum extent allowed by law. Big Toys Green Country, LLC does not represent or warrant that the functions of any of the products offered on this site will meet your requirements or expectations, that access to the products will be uninterpreted, timely, secure, or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Big Toys Green Country, LLC does not make any warrants or representations regarding the use of the products offered on this in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. By purchasing any product offered on this site, you knowledge that you are assuming all risks of the acts or omissions related to such products and that neither Big Toys Green Country, LLC, its officers, owners, employees, or agents will be liable for any or all injury or damages you or your assignees may sustain by any cause whatsoever for the use of the products offered on this site.
Your use of this site and of the products offered on this site shall be governed in all respects by the laws of the state of Oklahoma, U.S.A., without regard to its choice of law provisions. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products sold by Big Toys Green Country, LLC) shall be in the state or federal courts located in Muskogee County, Oklahoma. By your use of this site and of the products offered on this site, you irrevocably and unconditionally waive any right it may have to a trial by a jury in respect to any legal action arising out of or relating to the use of this site or the transactions facilitated thereby. If any legal action shall be brought, the prevailing party in a final non-appealable judgment shall be entitled to recover from the other party all costs and expenses reasonably incurred in connection with such action, including reasonable attorneys’ fees, the amount of which shall be determined by the court rendering the final non-appealable judgment and which shall be made part of the judgment so rendered. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products sold by Big Toys Green Country, LLC) must be commenced within one (1) year after the claim or cause of action arises. Big Toys Green Country, LLC’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions.
Big Toys Green Country, LLC shall not be liable for any lost profits, special, consequential, or punitive damages in tort, contract, or otherwise that result from the use of, or the inability to use, the products offered on this site or the performance of the products, even if Big Toys Green Country, LLC has been advised of the possibility of such damages. You irrevocably and unconditionally waive any right to such lost profits, special, consequential, or punitive damages in connection with the use of this site or the transactions facilitated thereby. In the event that Big Toys Green Country, LLC, breaches any term or condition related to the use of this site or the transactions facilitated thereby, you shall be limited to, as liquidated damages, damages in an amount equal to the purchase price of the particular product purchased giving rise to the damages. Because you agree that damages resulting from the use of this site or the transactions facilitated thereby will be difficult to ascertain, you agree the actual damages incurred by you can reasonably be expected to approximate the amount of liquidated dated called for herein. Such liquidated damages is not intended as a forfeiture or a penalty.
USE OF SITE
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Big Toys Green Country t or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Big Toys Green Country does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Big Toys Green Country is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Big Toys Green Country reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Big Toys Green Country in its sole discretion.
You agree to indemnify, defend, and hold harmless Big Toys Green Country, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Big Toys Green Country may link to sites operated by third parties. However, even if the third party is affiliated with Big Toys Green Country, Big Toys Green Country has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Big Toys Green Country. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Big Toys Green Country seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).