Return, Exchange & Warranty Policy
Parts: We offer parts for every item we sell and most parts are under warranty through our various suppliers. This is for our customers only who purchased a vehicle on BigToysGreenCountry.com. Customers are responsible for replacing parts if any are needed. In rare situations, it may take up to 90 days to receive replacement parts.
Shipping Damage: Please DO NOT refuse any package even if the box or product seems damaged. If a package is refused and returned, our suppliers will not be able to send a replacement product. Your order will be cancelled and refunded, and the shipping costs may be taken out of your refund amount. Please contact us immediately with PHOTOS (no later than three days after delivery) for further instructions. To process the exchange on damaged items you MUST keep the original box and all packaging. DO NOT assemble the product until we assess damage photos or it will be considered user damage. We have access to 99% of parts for every item we sell. In most cases, the supplier will be able to send the part that received shipping damage so it will not warrant for a return. In most cases, the supplier will return and replace your item with the exact same model in the event of shipping damage where parts cannot be replaced. Keep in mind the products we sell are large, heavy toys. Minor blemishes or rub marks in the plastic bodies and chrome dipped components are normal due to the shipping process.
Ride on Product Warranty and Returns
We have expert support ready via phone and email, along with support videos and access to parts. Customers are required to work with our tech support team or the supplier's tech support team to troubleshoot any issues that may arise. Parts must be shipped to the supplier at the customer's cost in order to be covered by the supplier's warranty. In the event that a part must be replaced, please refrain from using the product while waiting for replacement parts as this can cause further damage. Any further damage caused by using a product before a non-working part is replaced will be considered user damage and will not be covered under warranty. In rare situations that we are not able to troubleshoot an issue via phone or email, you may be required to send the item in for a warranty claim. Please follow directions below.
Note: We CANNOT accept any return for a refund or exchange later than 90 days from the original purchase date.
In certain situations that an item needs to be returned, please simply follow instructions below.
- Please DO NOT ship any products until you receive an E-mail with return instructions.
- Please E-mail us at email@example.com. Include the order date, product name, reason for return, your name, address and telephone number to receive an RMA (Return Merchandise Authorization).
- In the event an item is to be returned, all items must be returned freight/shipping paid by the customer. You may also incur a 20% restocking fee.
- We recommend that you ship your returns via insured mail/freight for protection against loss or damage.
- Upon arrival of the item and completion of our inspection, a refund or replacement will be processed.
The following conditions are not covered by the supplier warranty policies.
- Failure to follow the minimum maintenance requirements on gas powered items.
- Modification of any kind. (Cool stickers are OK)
- Items that have been closed out/refunded as damaged by shipper where parts can't be replaced.
- Water Damage (Rain, water, snow, or any other moisture the product is subjected to.)
- Damage caused by an accident.
- User damage of any kind.
- Unit being used for commercial or rental use.
Note: Our suppliers do not accept returns based on buyer’s remorse due to large items and high shipping cost. Please make sure you are satisfied and have gathered all details before you purchase any item. For example; all items on the site display the size and recommended age, along with video showing the product in detail. Due to many differences in monitor settings/adjustments and screen types, colors of products may vary. Speeds listed on the website are only estimated speeds and may not always be exact. (Product details are subject to change depending on manufacturing updates.)
Go-karts purchased through Big Toys Green Country come standard with a parts warranty through the supplier. Warranty periods vary by product and the warranty period will begin on the date you receive your vehicle. (Note: Customer must be able to perform general maintenance such as adjusting brakes, chain tension, etc., and must be capable of changing out parts themselves.)
The following is a list of items not covered by the supplier warranty policy; Brake pads, tires, body panels, fuses, light bulbs, chains, spark plug, belts, batteries.
Note: Damaged gears inside any gearbox are not covered under warranty as they are considered user damage. Many different factors could cause them to be damaged or stripped, such as; exceeding the weight limit of the toy, running into a curb/large object or rough terrain, or strenuous steering with the steering wheel. Plastic gears can be purchased from us, or we can direct you to purchase the correct part. If the issue is a locked up or non-working motor, the motor can be returned for warrantied support.
Explanation of Free Shipping: All the items on our site state free shipping. This makes it simple so there is one flat rate price for a product. We as a company do have to pay shipping and it is calculated into the overall price of the item.
Larger Priced Products: In some cases with high-ticketed items, a wire transfer may be required for payment.
Cancellation Policy: Due to the size of the items we sell it is usually not possible to cancel an order that has been placed and has gone into processing. We are NOT able to cancel most orders. In the case that we ARE able to cancel an order, all costs that may arise because of the cancellation after or before item is shipped must be paid in full by customer. If the order is canceled at any time, there will be an automatic $40.00 cancellation fee per item for payment processing and loading/unloading labor. If your product has left the warehouse and you cancel the order, the shipping company will have still charged freight costs regardless of your cancellation. At this point, you will be responsible for all shipping fees.
We reserve the right to refuse an order for any reason. We also reserve the right to cancel any order that we have already accepted. Should an accepted order be cancelled by us, we will refund any payments for such order in FULL. An accepted order may be cancelled by us and FULLY refunded under (including but not limited to) the following circumstances:
- The product becomes unavailable.
- Our security system flags your order as unsafe or potential fraud.
- Your address is unverifiable or not a physical address.
- We have reason to believe you are not of legal age to make the purchase.
Theft or vandalism: Big Toys Green Country is not responsible for lost, stolen or vandalized products nor is it covered by any supplier warranty. It is recommended to add the items to your insurance policy in case of a loss.
Package Theft AFTER delivery: While all packages are insured with the shipping companies for lost or damaged items, Big Toys Green Country is not responsible for stolen packages AFTER they have been delivered to the recipient. Once an item is delivered by FedEx, UPS, or any other shipper it is now considered the buyer's property even if they are not home and did not sign for the package. It is the buyer's responsibility to protect the item from theft after delivery. It is recommended to track your package with the tracking information we provide and make arrangements with the shipping company to be present to receive your item as some items may not require a signature.
Labor to Repair or Replace Parts: We do not reimburse any labor cost. However, we do provide free in house labor on items that are still under their specified supplier warranty period. Unfortunately, batteries are not covered under any supplier warranty but are very inexpensive to purchase if needed.
Product Safety: We are simply the retailer for any products being sold on this site. It is the customer's responsibility to use common sense and operate Karts, Dirt Bikes and Motorcycles with proper helmets and protective gear. It is also the responsibility for customers to operate any product in safe areas away from roads, traffic, bodies of water, pools, steep inclines, fences, and any other source of potential danger. Some products come with Parental Remotes, Stop Key Fobs, and other types of remote devices. We cannot guarantee these remote devices to be a full safety shield. Close supervision is required in case of emergency.
Legal Agreement: Your use of this site shall be governed in all respects by the laws of the state of Oklahoma, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Big Toys Green Country products) shall be in the state or federal courts located in Muskogee County, Oklahoma. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Big Toys Green Country products) must be commenced within one (1) year after the claim or cause of action arises. Big Toys Green Country 's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Big Toys Green Country may assign its rights and duties under this Agreement to any party at any time without notice to you.
Export outside U.S. Lower 48 states: Taking any product we offer or having it shipped/forwarded outside the lower 48 states voids any supplier warranty. We also are unable to have any products or parts shipped outside of the lower 48 states.
If you have any further questions, please contact us at (800) 595-2830 or email us at Contact@bigtoysgreencountry.com
TERMS & CONDITIONS
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Big Toys Green Country. The collective work includes works that are licensed to Big Toys Green Country. Copyright 2020, Big Toys Green Country ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Big Toys Green Country or purchasing Big Toys Green Country products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Big Toys Green Country or to purchase Big Toys Green Country products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Big Toys Green Country. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
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LIMITATION OF LIABILITY
Big Toys Green Country shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Big Toys Green Country has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
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All products offered on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Big Toys Green Country, LLC, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement and is effective to the maximum extent allowed by law. Big Toys Green Country, LLC does not represent or warrant that the functions of any of the products offered on this site will meet your requirements or expectations, that access to the products will be uninterpreted, timely, secure, or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Big Toys Green Country, LLC does not make any warrants or representations regarding the use of the products offered on this in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. By purchasing any product offered on this site, you knowledge that you are assuming all risks of the acts or omissions related to such products and that neither Big Toys Green Country, LLC, its officers, owners, employees, or agents will be liable for any or all injury or damages you or your assignees may sustain by any cause whatsoever for the use of the products offered on this site.
Your use of this site and of the products offered on this site shall be governed in all respects by the laws of the state of Oklahoma, U.S.A., without regard to its choice of law provisions. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products sold by Big Toys Green Country, LLC) shall be in the state or federal courts located in Muskogee County, Oklahoma. By your use of this site and of the products offered on this site, you irrevocably and unconditionally waive any right it may have to a trial by a jury in respect to any legal action arising out of or relating to the use of this site or the transactions facilitated thereby. If any legal action shall be brought, the prevailing party in a final non-appealable judgment shall be entitled to recover from the other party all costs and expenses reasonably incurred in connection with such action, including reasonable attorneys’ fees, the amount of which shall be determined by the court rendering the final non-appealable judgment and which shall be made part of the judgment so rendered. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products sold by Big Toys Green Country, LLC) must be commenced within one (1) year after the claim or cause of action arises. Big Toys Green Country, LLC’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. All products are direct drop shipped by a corresponding manufacture/importer and any claims of liability will need to be brought to the corresponding manufacture/importer Not Big Toys Green Country LLC.
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USE OF SITE
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Big Toys Green Country t or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
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