Q. How long does it take for my product to ship out?
A. If your item is not a pre-order, it leaves the warehouse between 1-4 business days in most cases. This applies to any item that ships via normal carrier. Any items that ship via freight will take longer to ship and each product that does ship via freight will state this on the web page and give you an estimate of how long it takes to be shipped.
Q. How long does it take for the product to get to my door?
A. The average shipping time for most products is between 3-8 business days anywhere in the lower 48 States, unless you order one of our “Pre-Order” products. In this instance, your Pre-Order would ship as soon as the unit arrives back in stock. All Pre-Order items should state an expected shipping date.
Q. Can I pay for expedited or overnight shipping?
A. Expedited/overnight shipping is not an option because the cost to do so is typically greater than the cost of the product itself. (EXAMPLE: Two-day/overnight shipping is usually several hundred dollars compared to the regular ground service which is included in your purchase on our site.)
Q. Do you ship outside of the U.S.?
A. Products from us are only able to be shipped to the lower 48 United States via ground service. We ask that any product purchased from us not be taken outside of the U.S. for warranty purposes.
Q. Can I purchase a spare battery so my child can have longer play time?
A. Yes. However, most vehicles only give the option of charging through the vehicle’s charging port. It takes roughly 15 minutes to remove the battery in most vehicles because they are mounted in the vehicle. With that said, we can provide links to replacement batteries if needed.
Q. Can I change the plastic tires out for rubber ones?
A. Unfortunately, what is listed on our website is how the vehicle will come in the box. Most vehicles that come with plastic wheels do have rubber traction strips and perform equal to the EVA rubber tires.
Q. Can I purchase parts from this company if my car was purchased elsewhere?
A. Unfortunately you cannot. We have access to warrantied parts for our customers only. The vehicles we sell are made with upgraded motors, tires, and electronic components. For this reason, replacement parts that we can offer are not compatible with any vehicles that were purchased anywhere other than our website.
Q. Can these Ride-On Vehicles handle rain/water?
A. No. These are plastic toys made with electronic components, so any rain or water can damage these components and the vehicle may not be usable. You may drive through small puddles, but direct rain/water to the dash, hood, or seating areas can ruin components. DO NOT drive during rain. DO NOT store vehicles outside when not in use. DO NOT wash vehicles with a spray hose or power washer. We suggest using a washcloth or sponge and carefully washing the body if needed. DO NOT allow any electronics to get wet.