Q. How long does it take for my product to ship out?
A. If your item is not a pre-order, it leaves the warehouse between 1-2 business days
Q. How long does it take for the product to get to my door?
A. The average shipping time for most products is between 3-8 business days anywhere in the lower 48 states (unless you order one of our “pre-order” products)
Q. Can I buy replacement parts or upgraded parts if I bought the car at another retailer?
A. Our cars are exclusive and unique, most of them have upgraded components, please remember; If it does not have the “Big Toys Green Country” logo or sticker in the picture it is not the same product. Unfortunately, we only have parts for our customers.
Q. Can I pay for expedited or overnight shipping?
A. We do not offer expedited shipping because the cost is typically greater than the cost of the product itself. (EXAMPLE: Two-day/overnight shipping is usually several hundred dollars compared to the regular ground service which is included in your purchase on our site)
Q. Do you ship out of the U.S.?
A. We only ship to the lower 48 states of the US by ground service and ask that our products not be taken outside the U.S. for warranty reasons.
Q. Can I purchase a spare battery so my child can have a longer play time?
A. You can. However, the battery can only charge through the vehicle’s charging port and takes roughly 15 minutes to remove the battery in most vehicles because they are mounted in the vehicle. With that said we offer “replacement batteries” if it was to ever go bad.
Q. Can I change the plastic tires out for rubber ones?
A. Unfortunately, what is listed on our website is how the vehicle comes in the box. The vehicles with plastic wheels have rubber traction strips and perform equal to as the EVA rubber tires.