Currently due to COVID-19 (Novel Coronavirus) our shippers may be up to a week behind in receiving/shipping packages.
Products only ship to the lower 48 United States. Products cannot be shipped to Hawaii, Alaska, Canada, or Mexico.
All shipping is insured in case of damage.
Shipping Times: We work to provide fast shipping, however the products we sell are shipped in large, heavy boxes that require manual loading/unloading and take much longer to be shipped out than smaller packages. Most smaller packages can be processed and transferred via conveyor belts in shipping facilities, so they can be shipped faster than the large products that we sell. For this reason, tracking numbers for our products may not updated as quickly as other smaller packages. There is no overnight or expedited shipping available.
Shipping Delays: Currently, shipping delays are extremely common with all shipping companies (FedEx, UPS, Freight Carriers, etc.) due to various reasons. Several shipping facilities across the country are extremely backed up, so packages may be stuck in one area for several days until they are scanned, loaded, and shipped to the next facility. We will do our best to make sure your item gets to you promptly, but we cannot be responsible for late deliveries.
Shipping & Handling Method: Orders are typically shipped via FedEx Ground or UPS. Some Large/Heavy items are shipped via LTL Freight truck. LTL Freight orders CANNOT be shipped to any Apartments, Condominiums, or any residence that requires delivery to a second floor or higher. In very rare situations, LTL freight orders can incur additional shipping charges in certain areas of the country. BTGC will contact you if there are additional charges to discuss options and billing before the unit is shipped. Most orders will ship out from the West Coast.
Signature Requests: In most cases, if a signature is required for packages upon delivery this is done by the carrier. However, Big Toys will require signatures in some rare cases such as a product being shipped to an area that has had a recent theft. Most of the time signatures are required, but not always. This means in certain areas if the carrier believes the package will be safe they may leave it on your porch in your absence.
Peak Holiday Price Increase: During the peak Christmas holiday season, our shippers (such as FedEx) add a "Peak Holiday Surcharge" and this is reflective in our pricing beginning on September 27th and extending through Dec 31st of each year.
Larger Priced Products: In some cases with high-ticketed items, a wire transfer may be required for payment.