On average, shipping time takes 2 - 7 business days from our door to yours. We only ship to the lower 48 States. We do not ship to Hawaii, Alaska, Canada, or Mexico. All shipping is insured in case of damage.
Shipping Time: We work to provide fast shipping. Most items ship same day if the order is placed before 2:00 PM Central Time except in very busy times when shipments may be sent out the following business day, Larger items such as ATVs, Go-Karts and Larger Ride on Toys Usually take longer due to preparation with the freight carrier.
Shipping Delays: In rare situations, there may be shipping delays with the shipping company (Fed-Ex, UPS or Freight Carriers) due to various reasons. We will do our best to make sure your item gets to you promptly, but we cannot be responsible for late deliveries.
Shipping & Handling Shipping Method: Orders are typically shipped via FedEx Ground or UPS. Some Large/Heavy items are shipped via LTL Freight truck. In very rare situations, LTL freight orders (Go-Karts & ATVs) can incur additional shipping charges in certain areas of the country. BTGC will contact you if there are additional charges to discuss options and billing before unit is shipped. Most orders will ship out from our West Coast locations.
Signature Requests: In most cases if a signature is required for packages upon delivery this is done by the carrier. However, Big Toys will require signatures in some rare cases such as a product being shipped to an area that has had a recent theft. Most of the time signatures are required but not always, this means in certain areas if the carrier believes the package will be safe they may leave it on your porch in your absence.
Peak Holiday Price Increase: During peak Christmas holiday, our shippers such as Fed-Ex add a Peak Surcharge, This is reflective in our pricing from Nov 5th to Dec 30th each year.
Unfortunately we don't offer overnight or expedited shipping.